Going forward, this policy refers to Thrive Marketing Limited (company number 08411705) as Thrive (or “We”). For the purpose of the General Data Protection Regulation 2018, the data controller is Thrive Marketing Limited, Xcel Centre, Long Tens Way, Aycliffe Business Park, Newton Aycliffe, DL5 6AP. Please address any data and privacy-related queries, complaints or requests to ‘Data Controller’. You can also contact us via email@example.com with the subject ‘Data Controller’ if you’d prefer.
Policy last updated: April 24, 2019
In this policy, you will find:
The General Data Protection Regulation (“GDPR”) in Europe gives people certain rights in regards to your personal information and how it is collected, stored and used by Thrive (or any website). We recognise and comply with GDPR and those rights, allowing you to exercise the following rights, should you wish to do so:
You can exercise any of these rights, or get further assistance from our team about any GDPR or data related concerns by using the contact details outlined at the start and end of this policy, or by emailing firstname.lastname@example.org with the subject ‘Data Controller - My Rights’ and outlining your concerns in your message. We respond to all queries as urgently within 72 hours wherever possible (bank holidays, weekends and the festive break may mean it could take us slightly longer to respond).
We gather and use certain information about you in order to provide our products and services in a customised manner and to enable certain functions on this website.
Ultimately, we use your data carefully and securely to collect information that will allow us to better understand you and your business needs, to provide a more accurate, enjoyable end-user experience for you. We may use your data to send email marketing, contact you by telephone or send you other forms of marketing communication. Examples of information we collect, include (but may not be limited to):
Collecting this data helps us understand what you are looking for and how our team of specialists at Thrive may be able to help. Specifically, we may use data:
Sensitive Personal Data: Please be aware, we do not normally collect or store special categories of personal data. We will not ask for sensitive data through our website.
However, there are some situations where we may collect and store this data, such as if you apply to, or do, work for us. This data may include information we need to process your application and provide a suitable working environment, such as medical, access or dietary requirements. Please explore the company handbook and data-specific company policies provided to you upon your successful appointment about how we process, store and safely destroy your data as required by GDPR.
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Please note: Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
We use other third-party platforms that may securely hold data about how you use our website and services. Data retained on these platforms is held securely and we only use third-party platforms when they are necessary for our website performance and activity requirements, or marketing activity. These companies are all credible platforms, with their own extensive regulations and procedures to ensure the safety and anonymity of data they store. These platforms may be used to store your details like a website visitor, or as a customer, or as a member of staff:
Data stored on our internal servers and computers are secured and we make regular backups and checks on the integrity, security and safety of these resources and the data stored on them. We regularly destroy data in a secure manner, to ensure we only keep up-to-date, relevant information on file, for all of our customers, staff and other contacts we may have (i.e. suppliers).
For further explanations on how we may use your data across any platforms, please use the contact details at the start or end of this policy, using the subject ‘Data Controller - Tracking & Storage’.
Please note: Using our website (www.thriveability.co.uk), particularly on our blogs or in our ebooks and downloadable resources, as well as on our social media platforms, you may find third-party links or shortened URLs that take you to an external location.
It is beyond our control if these links are broken and/or updated to direct you to other information than we originally intended, but we do our best to ensure we only direct you to safe and secure websites and resources. Please use and access these shortened links and external URLs at your own discretion.
Thrive has a number of profiles on social media, allowing us to communicate our messages, products and services to a wider audience. Although social media is a fantastic tool for bringing people together and ‘widening your reach’, please be aware that once you are on these external platforms, we have no responsibility for the content you may see that is either advertised to you or recommended to you, whilst viewing our social media profiles on platforms including, Facebook, LinkedIn, Twitter and Instagram.
Take care to follow the terms and conditions of each social media platform you visit, respectively, and bear in mind that Thrive, its owners and team will never ask you to share personal information via social media. If you are interested in working for, or collaborating with Thrive and need to share personal details, please contact our team using the methods outlined at the start and end of this policy.
We do not tolerate any comments, multimedia or messages on our social media platforms, our blog, or elsewhere in the Thrive ‘network’ that encourages/suggests/displays:
We reserve the right to remove and report any content or individuals that appear to fall under any of the above descriptions. This is for the safety and integrity of our company, its staff, our clients and the general public. For information on staying online, we encourage you to visit Stay Safe Online.
We promise to implement strong physical and electronic security safeguards to ensure the protection and safe storage and use of your personal data. We have implemented these safeguards to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage using a variety of organisational and technical measures.
Our team regularly conducts reviews of our data and privacy processes and storage, to ensure that your data continues to be handled and stored securely.
If a security breach were to happen we have processes in place that will give the best likelihood of restoring and/or retrieving your data.
For the purpose of the General Data Protection Regulation 2018, the data controller is Thrive Marketing Limited, Xcel Centre, Long Tens Way, Aycliffe Business Park, Newton Aycliffe, DL5 6AP.
Please address any data and privacy-related queries, complaints or requests to the ‘Data Controller’. You can also contact us via email@example.com with the subject ‘Data Controller’ if you’d prefer.
We aim to respond to all data, privacy and GDPR-related queries as a matter of urgency, no later than within 72 hours of you submitting your request digitally or upon receipt of your letter or after taking your phone call. There may be some instances where this is not possible because wider investigation or further conversation with you (or our team) needs to be had, or because of bank holidays, weekends and the festive break. Wherever this is the case we strive to offer regular updates and feedback on our progress in resolving your issue.
However, if you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk.