This shiny new platform from HubSpot addresses the growing popularity in live chat functions and helps to boost your customer service.
The Service Hub is a stellar example of HubSpot's continuing determination to remain ahead of the curve with sales and marketing trends.
HubSpot describes Service Hub as:
"Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster."
What could be better? Well of course, integrating it alongside the longstanding HubSpot marketing platform and free Sales CRM would all be great, but even the Service Hub alone is an incredible platform to utilise. It's particularly recommended for customer-facing organisations looking to increase their reach and engagement rates with leads.
Offering a live chat function enables your company to create warmer leads and build trust with prospects.
Let's breakdown the Service Hub's functionality...
Live Chats
The conversational bot function on Service Hub allows you to connect directly with prospects when they’re actively engaging with your website. You can also use Service Hub to route chat conversations to the right salesperson to build better relationships and close more deals.
This tool helps fantastically with the growing trend in consumers avoiding using the phone and choosing to find their answers over email or social media - this way they can do it straight from your website.
Tickets
A surefire way to ensure you deliver on every single request and message that is fired your way from prospects. Don't let communication go unanswered as you log customer issues as tickets that can be assigned to members of your team, and organised, prioritised and tracked in a central location.
Conversations
Utilise HubSpot's free CRM to manage 1-to-1 customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more — and is accessible to your entire team.
Make the most of Conversations by discovering information about a customer’s history, product details, service issues and more through its integration with the CRM, to help you guide the conversation and provide the best support possible.
Interested in Service Hub?
We believe the Service Hub is a vital piece of software for all B2C businesses, those who want to drive communication with prospects.
If you're looking for a live chat/bot solution, or a ticket and conversations system to streamline and improve your internal systems, Service Hub might be right for you.
Speak to our Director, Johnny Woods, if you'd like to learn more about HubSpot as a whole or the Service Hub in particular.
